Frequently Asked Questions

How do I log-in?

All you've got to do is click the link in the top right hand corner of the site, then enter your e-mail address. Once you've logged-in, you can access your permanent cart and your order history.

Can I pay by cheque?

No, sorry, we are unfortunately unable to accept cheques.

What happens once I've placed my order?

We will check that your item is in stock before charging your card. If the item is in stock we will charge your card then ship the item. If the item is out of stock we will notify you and you have the choice of waiting until we receive more, if the item is still available, or cancelling your order.

How does the STORE PICKUP payment option work?

Similar to placing a customer order in store. We will keep the item aside for you until you come in to pay for it. Please let us know when you intend to collect on the notes when placing your order. If the item is out of stock we will notify you.

How does shipping work on pre-orders?

Pre-orders will be shipped on the day of release (in most cases this will be a Monday). They will be sent separately to stock items ordered at the same time and counted as two separate orders as far as postage is concerned. When your pre-orders are ready to send, if you have another order ready to be sent at the same time, we will merge the two orders unless you request otherwise.

How long will my order take?

If the item is in stock, please allow 2-3 days for processing in addition to the standard Royal Mail 1st Class postage time.

If the item is on the website, does that automatically mean it's in stock?

Not always. Please bear in mind we are an independent shop and do not have a warehouse. Our stock is also live in store so cannot always guarantee stock levels of items listed on the website. WE WILL NEVER CHARGE YOU UNTIL WE HAVE YOUR ITEM IN STOCK AND READY TO SHIP.

How do I return faulty items?

While we do our best to ensure all items are of merchandisable quality, we are occasionally supplied with mis-pressed / marked CDs. If you receive a faulty item, we will be happy to supply a replacement or a refund if no replacement is available. Please enclose a note with your name, order reference number and a description of the fault. Package the item securely and return to the address below.

Can I cancel my order before delivery?

Yes, to do so please phone us on 020 8747 9790, Monday to Saturday 9am – 6:30pm, Sunday 10:30am – 5:30pm.

Can I return my order after delivery?

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 working days after delivery as long as the items are in their original condition and any shrinkwrap is still sealed. To cancel your order, please write 'CANCEL ORDER' on the invoice and return the whole package to the address below. We advise that you send the parcel by Recorded Delivery and ensure the items are strongly packaged. If they are damaged in transit due to being inadequately packaged, we will be unable to give a refund. After receiving the parcel we will refund your credit / debit card (excluding original shipping costs) within 30 days.

What is the returns address?

DADA RECORDS
394 Chiswick High Road
London
W4 5TF